OzChem Co is supplier of industrial and commodity chemicals tailored for commercial, business and residential applications. Yes, we provide nationwide shipping across Australia!
Terms and Conditions:
- A minimum spend of $20.00 excluding taxes is required to place an order.
- Delivery addresses must be a physical ‘Street’ address, not a PO Box or Lock Box. We highly recommend using a business address for smooth and secure delivery.
- Orders placed constitute an ‘Authority to Leave’.
- By purchasing the product, you agree to abide by the instructions for use, handling, and storage as outlined on the product label and Safety Data Sheet.
- The purchaser is solely responsible for how the product is used, handled, and stored. OzChem Co will not be liable for any damages caused to property, equipment, or individuals due to negligence.
- Despatch times are typically within one business day; however, please allow additional time for large orders, manufacturing of low stocked items, made-to-order items, and during busy periods such as Sale Periods or festive seasons.
- Placing an order through our website constitutes agreement to our Shipping & Returns Policy. Our Returns Policy is supplementary to your rights under the Australian Consumer Law (refer to below).
Delivery Options
Shipping costs are calculated at the time of the order and are based on the delivery location, weight, quantity and type of goods.
Important notes regarding your order in transit:-
Please be aware that OzChem Co is a Chemical Supplier, not a Courier, Transporter, or Trucking Company. Generally, we employ third-party Transporters and Couriers to deliver orders Australia wide.
OzChem Co does not provide a complimentary ‘re-delivery’ service in the event of a failed delivery attempt. Additional charges may be incurred if the goods cannot be delivered.
Always ensure that you follow the instructions received regarding the status of your delivery via email and/or SMS directly from and through the Carrier. Any inquiries should be directed to the Carrier.
Couriers do not carry service phones, hence they are unable to contact you via phone prior to delivery.
Insurance is typically not offered by general Transporters of liquid chemicals in Australia. Goods delivered by a Courier/Transporter are entirely at the Purchaser’s own risk (e.g., theft or damage). Although Carriers take utmost care during the delivery process, incidents such as damage or loss can occur. If such an event happens to your item, please inform us by referring to the Returns instructions below. We will investigate with the Carrier, but please understand that we are not the Carrier, and we cannot guarantee any compensation or refund.